Shipping policy
Shipping Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Processing times may be longer during peak seasons and holidays. You will receive another notification when your order has shipped.
Domestic Shipping Rates
Shipping rates are calculated at checkout based on your order's weight, dimensions, and destination. We ship via Canada Post, UPS, and Good Foot Delivery (Toronto only), depending on your location and the option selected at checkout.
Available services for Canadian orders:
- Canada Post Expedited Parcel™ — calculated at checkout
- Canada Post Xpresspost™ — calculated at checkout
- Canada Post Priority™ — calculated at checkout
- UPS® Standard — calculated at checkout
- UPS® Expedited — calculated at checkout
- Good Foot Delivery — Toronto area only, 1–2 business days (availability may vary)
Free shipping is available on Canadian orders over $99 CAD.
While we default to the carrier selected at checkout, we reserve the right to ship via an alternate carrier of equal or better service at our discretion, based on best available rates and delivery times.
Please ensure your shipping address is accurate at checkout. Jaded is not responsible for delays or lost packages resulting from incorrect addresses provided at the time of order.
Shipping to USA
We ship to the United States via Canada Post. Available services include Tracked Packet™ USA, Expedited Parcel™ USA, and Xpresspost™ USA. Rates are calculated at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Jaded is not responsible for these charges if they are applied and are your responsibility as the customer.
International Shipping
At this time, we do not ship to countries outside of Canada and the USA through our website. If you are located outside of these areas and would like to place an order, please contact hello@shopjaded.ca for arrangements.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Jaded is not responsible for these charges if they are applied and are your responsibility as the customer.
Estimated Delivery Times
| Canada | Est. Business Days | USA | Est. Business Days |
|---|---|---|---|
| Canada Post Expedited Parcel™ | 1–4 | Tracked Packet™ USA | 4–7 |
| Canada Post Xpresspost™ | 1–2 | Expedited Parcel™ USA | 4–7 |
| Canada Post Priority™ | Next day | Xpresspost™ USA | 2–3 |
| UPS® Standard | 2–7 | ||
| UPS® Expedited | 1–4 | ||
| Good Foot Delivery (Toronto) | Next business day |
*Delivery estimates are provided by the carrier and may vary based on origin, destination, and seasonal volume.
How Do I Check The Status Of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@shopjaded.ca with your name and order number. We will investigate with the carrier on your behalf. Depending on the outcome of the claim, we will offer a replacement shipment or a full refund.
Local Courier Service x Good Foot Delivery (Toronto)
Jaded is proud to partner with Good Foot Delivery, a low-emission courier service operating across Toronto via public transit and foot. They are a social enterprise and inclusive employer, committed to providing meaningful employment to the neuro-diverse community.
Good Foot offers 1–2 day delivery within Toronto and select areas of North York, Etobicoke, and Scarborough (generally within 3 km of a TTC subway station).
If you're in an eligible zone, "Good Foot Delivery" will appear as a shipping option at checkout. Prior to delivery, the courier will contact you to arrange handoff. If you have specific drop-off instructions, include them in the "Order Special Instructions" field at checkout or email hello@shopjaded.ca after placing your order.
Please note: Good Foot Delivery is not always available. When unavailable, your order will be fulfilled via an alternate carrier at a comparable rate.
Refunds, Returns, and Exchanges
Please see our Refund Policy page for more details.
If for any reason you are unsatisfied with your purchase, we want to make things right. That being said, in the spirit of sustainable solutions, we aim to accommodate resolutions that will not further contribute to our carbon footprint by way of additional deliveries and materials. Say the product didn't work for you, but your sister would love it — let's talk about that! After all, that's part of the beauty of purchasing from a small business. Reach out and let's get creative: hello@shopjaded.ca.
We have a 30-day return, exchange and store credit policy, which means you have 30 days after receiving your item to request a sustainable solution.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@shopjaded.ca with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@shopjaded.ca.